The Scenario
The client says:
“Take me to the Pudong Shangri-La.”
The driver sets off with the navigation.
But on arrival, it turns out:
The client actually meant a different property of the same brand — or a different building.
These situations are extremely frequent in large cities:
- Same brand, different branches
- Hotel main building vs annex
- Office tower A vs B
- Convention center, different entrances
- Hospital, different campuses
- University, different campuses
The Problem Is Not a Mistyped Address
The problem is:
The place name alone is not unique enough.
For example:
Ambiguous Name
“Marriott Hotel”
In Shanghai this could mean many places.
Building the order on the name alone is risky.
A More Reliable Approach
The order should always carry both:
Place name + full address
For complex venues, also add:
- Wing / building
- Door number
- Entrance
- Map pin link
- On-site contact
Especially for Large Convention Venues
The client says:
“National Exhibition and Convention Center.”
To actually execute, you also need to know:
Required Detail
Which hall
Which entrance
Which road
Where the vehicle is allowed to stop
Otherwise, on arrival, 20 minutes may still be lost searching for the right gate.
The Rule This Case Produced
Any venue with multiple branches, campuses, buildings, or entrances must never be saved by name alone.
Every location must be disambiguated.
Every location must be disambiguated.