The biggest trap in long-term charter is that companies spend a lot of time comparing vehicle models but never design for driver and service continuity. In reality, what decides the long-term experience are the following 8 things.
1. Primary driver system
In principle, keep the driver fixed as much as possible, because long-term service accumulates a lot of tacit information: frequent addresses, commute times, route preferences, whether the guest likes conversation, AC temperature, frequently used airports, and family schedules.
2. Backup driver system
A long-term client cannot have only one driver. Suggest: 1 primary driver + at least 1 backup driver, and the backup should know the frequent locations, client preferences, contacts and vehicle requirements in advance — not see the client's file for the first time on the day the primary driver is off.
3. Backup vehicle mechanism
Vehicles face maintenance, repair, accidents and annual inspection. So make it clear: when the original vehicle can't serve, what is the minimum replacement level?
4. Normal working hours
Must clarify: daily base hours, how overtime is calculated, night service, weekend service, and holiday service.
5. Cross-city rules
For cross-city trips from Shanghai to Suzhou, Hangzhou, Nanjing, clarify: expressway tolls, parking fees, driver meal allowance, driver accommodation, and overtime.
6. Privacy rules
The driver long holds information including: home address, company clients, meeting locations, private activities. So there must be: privacy awareness + the principle of information minimization.
7. Service records
At minimum record: frequent addresses, frequent contacts, client preferences, taboos, and special needs.
8. Monthly review
For long-term projects, check once a month: complaints, lateness, overtime, vehicle breakdowns, driver changes, and special incidents.
The goal of long-term transport should not be "a car every day," but: the client hardly needs to manage "transport" at all.